The possibility for a person to send questions, submissions and other documents electronically to an institution shall be offered by the institution itself. Depending on the purpose of the document, there are several ways to do this:

• For requesting popular and more frequently used services, authorities have created specific forms of service applications to be filled in online, such as the portal Latvija.lv, in institutional websites or self-service portals (offer online online requests in an interactive way the Office of Citizenship and Migration Affairs, the Health Inspectorate other institutions). Where and how to apply for the required service electronically – you can find it on the portal Latvija.lv using the applicant's options or thematic descriptions of life situations (for the population and for economic operators).
• For requesting services, as well as for submitting various documents to more than 3,000 public and local authorities, it is possible to use  e-address. The document can be prepared in a free form, or often the authorities have already prepared and published standard service application and application forms on their website, such as the State Social Insurance Agency (SSIA) has placed forms on its website. The forms are to be completed, signed with a secure electronic signature and sent to the authority  e-address.
• Where it is necessary to obtain general advice on the scope of an institution, institutions often offer to complete a request for advice in the form available on the institution's website. As a general rule, this option is indicated on the websites of the institutions as an e-application, e-question, contact form, etc.
• In cases where personal data, information containing commercial secrets or other restricted access information are not used in an application for a service or other documents to be transmitted, the documents drawn up may be sent to the e-mail address indicated by the institution.
• If you would like to propose to complete a service or an institution as a whole provided by a public authority, to improve processes in public administration, to improve public space or otherwise to help the public administration to better serve the public interest, send a proposal, complaint, question or request to the authority  e-address or signed with a secure  electronic signature to official email.

If the document is drawn up in a free form, it must be drawn up in accordance with Cabinet Regulation No. 473 of 28 June 2005 and yesto be signed with confidence  electronic signature. Document must comply in paragraph 10 of the Regulation these file formats, but the Authority may also indicate other types of document format on its website.

Service applications, as well as applications in free form and other documents may be sent to the institution  e-address or e-mail (only if it does not contain personal data, commercial secrets or other restricted access information).

Using  e-address on the portal Latvija.lv, official of the institution  e-address will be specified automatically when you choose an authority.

If you want to send an e-mail, you can find the official e-mail address of the institution most frequently in the “About the Authority” and “Contacts” sections of the institution's websites, and so on.

If the electronic document has been sent to the authority  e-address, in accordance with Notification Law Article 9 shall be deemed to have been received on the second working day following dispatch.

If the electronic document has been sent to the institution's e-mail, the institution must send a notification of receipt of the electronic document within one working day to the e-mail address from which the electronic document was sent (Cabinet Regulation No. 473 of 28 June 2005. Point 17).

If the electronic document has been sent to the authority  e-address, a response from the authority is received  e-address. Answer  e-address received in all cases of official correspondence, as long as the natural person  e-address activated. If you want to receive an answer through another channel, for example by post, you must specify it in the application.

If the person has been created  e-address, in cases where the institution communicates with the person on its own initiative, it will do so electronically, with  e-addresses mediation.

If an application has not been received by electronic means signed with secure  electronic signature, the head of the institution shall determine the procedures by which the response to the application shall be provided. In such a case, the applicant is not entitled to request a judicial response, according to Section 10, Paragraph four of the Law on Application.

Creates an e-address on the Latvija.lv portal, learn more mana.latvija.lv

Law on Submissions

Cabinet Regulation No. 473 of 28 June 2005

The Ministry of Environmental Protection and Regional Development (MEPRD)

The State Regional Development Agency (SRDA)

The State Radio and Television Centre of Latvia (SRTCL)

Electronic signature and electronic identity

E-services, benefits and usage

Participation in public administration and public processes