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Consumer rights


Information updated on 9.12.2020.

By buying various goods and services on a daily basis, we each become consumers. If a defect appears in the purchased product or service, for example, it does not work, the garment has a stitched seam, as a result of which it breaks, or the product is incomplete, it can be considered non-compliant with the terms of the purchase or contract. To know, remember and defend your consumer rights in the rich world of offers, it is worth reading some important conditions. If you find that the product or service does not comply with the terms of the contract, you have the right to make a claim against the seller.

 

Description of the “Consumer Rights” life event with VIDEO attachments


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1. How to make sure the company is entitled to provide services and sell goods? 1. How to make sure the company is entitled to provide services and sell goods?
2. In which cases has the consumer's rights been infringed? 2. In which cases has the consumer's rights been infringed?
3. What are the quality of goods and services that are compatible with the terms of the contract? 3. What are the quality of goods and services that are compatible with the terms of the contract?
4. At what time should the claim for a non-compliant product or service be addressed? 4. At what time should the claim for a non-compliant product or service be addressed?
5. Warranty5. Warranty
6. What consumer may request?6. What consumer may request?
7. Where to go if you fail to agree with the salesperson?7. Where to go if you fail to agree with the salesperson?
8. What will be taken into account when accepting the consumer's claim? 8. What will be taken into account when accepting the consumer's claim?
9. What is required to file a claim to PTAC for an inappropriate purchase? 9. What is required to file a claim to PTAC for an inappropriate purchase?
10. Where to address if there is a suspicion that the service provided/the goods purchased may have a negative effect on health? 10. Where to address if there is a suspicion that the service provided/the goods purchased may have a negative effect on health?