In order to ensure greater access to services, in parallel with the provision of services on site, authorities are increasingly developing other service channels, including the provision of services in the electronic environment.

E-service means a way of providing one or more services or separate phases (requesting or receiving a result of a service) by electronic means, including via websites, mobile apps, text messages or e-mail;

Through e-services, institutions increase the availability of services, improve the quality of service for citizens, and ensure more efficient use of resources to ensure their functions (automation leads to a reduction in hand work, etc.).

The use of services by electronic means contributes to:

1. the availability of public and local authorities services and the quality of public service;
   1. services can be received more quickly and easily through the Internet, regardless of location and without time limits of 24 hours a day and 7 days a week;
   2. the development of e-solutions goes hand in hand with security on the Internet: in order to receive services in an electronic environment, a person needs to verify his or her identity, for example through his or her eID card or online banking access;
2. more efficient use of resources;
   1. automation will reduce the amount of human resources needed to service customers;
   2. reduced use of printed materials: savings in natural resources;
   3. savings are being made for both institutions and citizens. For example, you might not spend money on transport to visit an institution in person.

The availability of services in electronic form shall be cared for by the institution responsible for the relevant services (for example, in the same way as in the presence where the State Social Insurance Agency is responsible for the granting of sickness benefits). The services to be electronised shall be selected taking into account the population's demand for the service in question and other aspects. Electronisation of services shall ensure that e-services are as safe and simpler as possible for use by citizens and business.

1. The use of e-services is SAFE, personal data required to connect to the e-service with the name and personal code. By doing so, the authorities identify you and you can connect to — authenticate for the use of the e-service.
2. The use of e-services is SIMPLE AND BENEFICIAL: most e-services are free of charge and connected to a service through an online banking approach does not mean that the service is charged. The bank helps identify the person. If you need to pay an invoice in order to complete an e-service, you can do it via internet banking, but you will be informed when and how checkouts are possible.

When you run an e-service, you are given the result of the execution. Depending on the e-service used, the result of execution may be different:

1. information that is presented immediately online to the recipient and not stored, such as the result for the e-service Information on the expected old-age pension;
2. electronic document, such as citizens' applications, submissions. This kind of result for e-service is, for example, E-Supply to SSIA Services;
3. paper-based document, such as authorisation, licence, certificate, certificate. A paper-based document may be issued on-the-spot or in a registered letter, depending on the authority's conditions, such as the result of an e-service A marriage certificate or certificates from the marriage register request;
4. fact recording, e.g. declared place of residence in e-service Declaration or designation of residence;
5. an entry has been made in a public resource, such as publishing on the institution's website/public register.

National e-services are available in a variety of portals, such as the Electronic Declaration System of the State Revenue Service, the Electronic Login System of the Rural Support Service, but in order to make information available to citizens on all public services together, the National Administration Services Portal has been established in Latvia as the single point of contact in the availability of State and local government services. Latvija.lv which is maintained by the State Regional Development Agency. More than two thousand different public services, i.e. public and municipal services, are available on the portal, for example, how to receive the service, what documents I need, whether the service is charges, etc., as well as various electronic services.

Portal Latvija.lv e-services are available that can be executed both on the portal itself and on portals from other institutions. They can be recognized by symbols under the service name:

• porta Latvija.lv deployed e-services (more than 130 available)
  
• the e-service is located on another website (more than 400 available)
  
  (When an e-service is executed, the transition is made from Latvija.lv to the website of the authority responsible for the service in question).

Security is important to prevent others from accessing your data. Therefore, in e-services affecting a particular person, it is necessary to identify (similar to that in which you present a document in order to certify that you are the right person who may receive the service).

To use e-services, you need:

1. computer, tablet or other device connected to the Internet;
2. means required for authentication:
   1. Internet bank user name, password and approach codes
      Or
   2. eID card, in which the e-signature is activated (with PIN codes), and the smart card reader, or eParaksts mobile application.

For more information about the eID card, read on the OCMA's website on the website, but learn about eParaksts mobile  www.eparaksts.lv.

In order to receive services in person, such as requesting an unemployment benefit or submitting a tax declaration, it is necessary to certify the identity of the person with a personal identification document or a signature. Also in an electronic environment, in order to receive services, a person must certify his or her identity or identify. The purpose of the identification is to protect the privacy of your data by making sure that others do not request information and services for you.

There may be separate electronic services that do not require your identification, such as e-service The Invalid Document Register.

To use an e-service, you need to open a “Service Card” on the Latvija.lv portal, which shows the means of identification: Internet banks that can be identified by the bank logo, e-ID, e-signature smart card, and e-signature mobile.

To portal Latvija.lv to find, request and receive an e-service required in your life situation, follow the instructions described here.

There are three ways to find e-services:

1. type a phrase associated with your life situation or service providing institution in the portal home page search.
2. on the portal home page, select the “E-services” section and type a phrase associated with your life situation or service provider in the search engine.
3. on the portal home page, choose the appropriate category from the public services directory, choose the appropriate life situation.

When you have found the specific e-service, identify and follow the steps below or, depending on the e-service, provide the information you want.

The State Radio and Television Centre of Latvia (SRTCL)

The State Regional Development Agency (SRDA)

The Office of Citizenship and Migration Affairs (OCMA)

The Central Election Commission (CEC)

The National Health Service (NHS)

The State Revenue Service (SRS)

The Information Centre of the Ministry of the Interior (ICMI)

Electronic signature and electronic identity

Consumer protection

My data in state registers