State service portal
No one can anticipate a sudden accident or emergency, but we can protect ourselves and others by knowing how to handle the situation or where best to seek help.
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If you are in an accident or have an injury, consider the situation and take appropriate action. In the event of a disease, minor injury or medical advice, assistance may be sought to:
Outside the working time of family doctors, medical advice can also be obtained by calling the National Organised Family Doctors Advisory Phone 66016001. The phone is not charged - when calling from a fixed phone or mobile phone, the caller will pay according to the rates charged by his or her operator.
If a very serious injury has occurred or if there is a sudden illness and emergency medical attention is needed immediately, call the emergency telephone of the NMP service 113.
Read more in “Where to seek help in case of illness or injury?”
112 is Europe's single emergency phone. This phone can be called free of charge from both a fixed phone and a mobile phone anywhere in the European Union (EU). You can make calls at any time of the day, including without a SIM card, including from mobile phones that have expired telephone credit. This will connect you to the operational services (police, emergency services, firefighters).
The 112 phone number must be called where there is a danger to life, health, safety, the environment or property.
Remember! If you are in another threatening situation that is not mentioned, call 112 and report it!
In addition to 112, each service in Latvia also has its own direct phone number. For the national police – 110. 112 for the National Fire and Rescue Service. For the Emergency Medical Service, 113. Gas emergency service - 114. All of the above numbers are free.
In cases where there is a threat to public order, a crime or a road accident and immediate assistance is needed, the police must be notified. Help phone free number – 110.
A written application with a request to initiate an investigation may be written:
More detailed information on what needs to be included in the application can be found by the State Police on the website.
It is also possible to contact the State Police through the mobile app “My Safety.” In the app, you can:
The main task of the local government police is to ensure public order. Each municipality has its own public policy rules that can be soughtLocal governmentin law. Find the appropriate contact phone for the local government policeLocal governmentinformation resources.
Submissions, complaints and questions may be submitted to the State Police and the local government police using e-address.
The NMP free emergency phone, 113, should be called in situations where human life is at risk and emergency medical assistance is crucial for minutes – there has been a very serious injury or there is a sudden illness and urgent medical treatment is needed immediately.
NMP Servicemedics shall call if:
More detailed information on all emergency cases where the NMP Brigade is called can be found in BOM Regulation No 555 "Procedures for the organisation and payment of health services'At 118. For calling the NMP Brigades to aliens, readOn the NMP website.
In other cases where no emergency medical treatment is needed, contact your family doctor. More about family doctors, how to choose and apply to a family doctor, read the section “Family doctor information”.
Outside your family doctor's working time in case of illness or injury, you can go after help:
Read more information in a life situationAction in case of illnessbut for more information on how to get help outside your family doctor's working time, you'll find the National Health Service's website in the section “Where to get medical treatment”.
The gas emergency service must be called by a free phone number of 114 in cases where a natural gas leak has occurred or the smell of gas has occurred. The Gas Emergency Service will arrive at the site of the event regardless of which merchant services the specific natural gas or liquefied gas facility.
If there is an accident on the water, shipping or your family has not returned from rest to water, call the Naval Search and Rescue Coordination Centre on the telephone 115. The phone is free. Also call rescuers if you find a mine, a torpedo, a projectile, and other dangerous objects, including a chemical object, which may endanger human life. Finding suspicious objects off the coast or at sea is a common and dangerous phenomenon and therefore safety measures should be taken for the safety of their own and their surrounding lives, but the Maritime Search and Rescue Coordination Centre should be informed promptly of the object found. Read more by Navy Flotilla Coast Guard Serviceon the website.
If a child is missing in Latvia or in one of the Member States of the European Union, it shall be reported on the free phone 116000. In each of the countries, the caller will be connected to the responsible authority or body that will provide information on the follow-up. In Latvia, the State Police has the right to implement and service this phone. The Service shall accept calls for missing children and shall provide advice and support to persons responsible for the missing child.
If the child has been illegally taken or detained by one of the parents (by denying the other parent the possibility of exercising custody and access rights), both national and international law rules shall be infringed. More information on illegal removal and detention of children may be sought by the Ministry of Justiceon the website.
By calling the free phone number 116006, you have the possibility to receive support and information if you have suffered a crime, you are a victim's family, an eyewitness of the crime, or have been involved in the crime.
If you are in contact with:
the hotline will provide you with emotional support, inform you about your rights, provide information about other support organisations or institutions. Read more on the websitecietusajiem.lv.
The Crisis Intervention Team of the National Children's Rights Protection Inspectorate, or Crisis Team, is a specially trained group of professionals to provide psychological assistance in crisis situations. It can provide operational psychological assistance at the time of particularly serious accidents or tragedies. Services are also available on the website of the Child Rights Inspectorate:
If you need information or help on information technology security issues, you may refer toAt the Information Technology Safety Incident Prevention Institution in CERT.LV. You can also find tips for your computer's security and security on the Internet on the website maintained by CERT.LVEsidross.lv.
If you suffer financial losses in the event of an IT security incident, turn to yourselfin the nearby State Police Department. You may also submit an application to the Police electronically by sending an application to the institution e-address.
Find useful information about the safety of young people and children on the Internet, and report irregularities on the websiteDrossinternets.lv, as well asDrossinternets.lvin-appFor Android usersOrfor iOS users.
You can get information and help on personal data protection issuesNational Data Inspectorate. Data security is applied in accordance withRequirements of the General Data Protection Regulation (GDPR) of the European Union.
To make sure that the child is a knowledgeable and skilled road user, it is worth paying attention to the specifically developed information resources for children on the road.
Website developed by the Road Safety Directorate (CSDD)Berniem.csdd.lvtenders, traffic safety information, games, training materials, video and bike driver information are available.
If a child uses a bicycle when travelling, the bike driver's rights are required (without the right to cycling, only the courts, parks and other areas without mechanical movement may be travelled). The rights of a bicycle driver may be acquired from the age of 10 by passing a road traffic regulation and a road safety examination (test). Read more inRights of the bicycle driver.
If you have entered a road accident and someone has suffered, damaged third-party property, or if more than two vehicles are involved in the accident, it is necessary to call the Road Police by calling 110. Never leave the event.
If in a road accident:
the harmonised statement may be completed. For more information on the harmonised communication and action in a traffic accident, readLatvian Vehicle Insurers Officeon the website.
If someone has suffered in an accident and needs to call emergency medical attention, call 113. For options for handling an injury, read more inWhere to seek help in case of illness or injury?
UseLatvian State Paths websiteavailable cards, includingblack point cardI,driving conditions cardandmajor road accidenta map to check the planned route and pay more attention to dangerous road sites.
An interactive map with data on accident statistics and the possibility to select data according to different parameters is also available in the e-service of the Information Centre of the Ministry of Interior.Information system (CAIS) for the analysis of road accident and infringement events”.
Use the Road Traffic and Safety Directorate (CSDD) e-services platform to obtain information about your vehicle, infringement points, pay penalties and other activities related to your vehicle.e-CSDD.
You can use the e-service of the Information Centre of the Ministry of the Interior to verify the security of your area of residence - which violations have been registered in a specified location.Display recorded offences on a digital card”. On the interactive map, you can select data by region, period, and event type. Events understand any event which threatens the safety of persons or the public (such as mass riots, robbery, theft, drug-related offences, illegal movement of excisable goods, road accidents, accidents on water, turf and forest fires, missing persons, etc.) and to which the State Police, the Security Police, the State Fire and Rescue Service shall respond in accordance with the requirements of regulatory enactments and in accordance with the procedures specified in regulatory enactments.
Single Event Log information as input to the authorities involved (the State Police, State Fire and Rescue Service and in the future, the State Border Guard) in the interests of the service information may be reflected in individual events around or not be included at all.
The information obtained can be used:
If, when reviewing the information contained in an e-service, you are asked to inform the State Police about it by calling 110 and by supplementing the event ID or, if the event's data also indicate the institution or department examining the event, contact it directly.
To keep the housing safe, Police recommend close windows properly, install durable doors with a high-quality lock, install an alarm system. Everyone needs to be keen on what is happening around – criminals can be targeted at suppliers, service providers or traders. When communicating in the Internet environment, care must also be taken, since in some cases apartment robbers use information obtained on the Internet when consulting housing owners or their acquaintances.
E-service 'Information on trafficking sites for illegal alcohol, cigarettes and drugs' You can make a tick on the map if you have information about the trafficking sites of illegal alcohol, cigarettes or drugs.
If you want to purchase a weapon for security reasons, Latvija.lv in e-service “Weapons registration, authorisation, licence and certificate validation' may carry out registration and re-registration of a gas weapon. Data from the Information Centre of the Ministry of the Interior (IeMIC) may also be verified in the service. Register of licences, authorisations and certificates and Register of weapons.
Food safety is the responsibility of the food business, first the manufacturer, then the transporter and ultimately the distributor (trader or caterer). Safe or safe foods shall be:
Read more about food regulation in the situationHome productionandImports and exports of food and animals.
If there are doubts that at the place of sale of food (shop, market, catering company) hygiene requirements are not complied with, or food products with an expired date of validity have been observed, as well as poor quality food, or, in the case of a person poisoned with food, the Food and Veterinary Service (PVD) should be notified immediately. This can be done by:
Read moreWhere to report alleged irregularities in a grocery store, market and café?.
Using PVD registriesyou can make sure that the company or the item is properly registered - for example, whether the food supplement is registered in the food supplement register, whether the company is registered and what is the result of its last PVD check, etc.
The following records are available on the PVD website:
If you have purchased a poor-quality item or service, if a product or service you have purchased shows a defect, it does not work, rupture, or the item is incomplete, it may be considered not to be in conformity with the terms of the purchase or contract.
If you find that the product or service does not comply with the terms of the contract, you have the right to claim the seller.
Read more about your consumer's rights and how to handle a poor service or a good, in a life situation,Consumer rightsas well as the Consumer Rights Protection Centre (PTAC)on the website. Read more about online purchases in a life situationInternet sales.
In the event of a variety of disasters, pandemics or war, everybody's usual and self-evident cases – electricity, mobile, may be closed shops, petrol stations, ATM machines, etc. - so it is important to know how to take action in such cases to protect their lives and health and protect their surroundings.
The best way to protect yourself and your family is to prepare for any crisis in good time:
In the event of a crisis, the responsible services and the armed forces will implement risk management measures, so it is important to keep track of information on television, radio, social networks of responsible services and websites when you hear sirens or loudspeakers.
If you do not have any communication features, please refer to the nearest person responsible for information.State or local authority.
In the event of a crisis, it is important to help not only yourself but others, and it is therefore essential that:
Supply yourself with the required supplies of water, food and medical supplies, and prepare an emergency bag by putting things in it that would be needed in case of evacuation. They are:
In the event of a crisis, the responsible services (soldiers, policemen, emergency officers, firefighters, border guards) will carry out the evacuation, provide medical assistance and respond to public order. Employees of the responsible services will always be accompanied by a service certificate.
It is important to know your responsibilities in the event of a military threat:
If, in the event of hostilities, you are in the occupied territory:
separate from their decisions and activities;
do not participate in the public events of their organisers, without giving interviews and preventing themselves from filming;
do not participate in illegal elections, referendums or popular voting.
Action if the responsible services have notified the evacuation:
Different crises are often unpredictable. In order to know and appropriately prepare for the crisis situation, the Ministry of Defence of the Republic of Latvia, together with other responsible State institutions, has developed an informative material - the “How to proceed in the event of a crisis” in Latvian, Russian and English languages, which can be downloadedHERE.
Health information for me or children
Sick leave and action in the event of illness
Registration and use of vehicles
Maintenance of residential buildings and premises
Waiting and birth of a child
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