The application of the service to protected users in the Protected User Data Information System shall take place automatically, except in the case of:

• if the service is received by a person in conformity with the status of the protected user, but another person has entered into an electricity trading agreement;
• if there is a child dependent on a multi-child family who, up to the age of 24 (not including), gains education abroad.

For the purposes of determining compliance with protected user status, the Protected User Data Information System shall receive data from the following records of controllers:

• Local government social assistance administration applications to identify poor and disadvantaged persons, registered electricity trade contract numbers thereof and electricity traders with whom these contracts have been entered into;
• The Nationality and Migration Affairs Board's Register of Natural Persons to identify the recipients of the service to multi-child families;
• The Disability Information Systems of the State Commission for Health and Health Examination Doctors in order to identify the recipients of the service to families with children with disabilities and persons with an I disability group or their trustees;
• Maintenance Guarantee Fund administrations to identify protected users who have been registered in the register of applicants for the Support Guarantee Fund and debtors as debtors. No aid shall be applied to these persons.

In order to determine the application of the aid to an electricity contract, electricity traders shall submit monthly to the Protected Users Data Information System data on:

• existing electricity trading contracts;
• persons who have applied as sub-users for electricity trading contracts concluded by other persons;

• and the priorities identified by individuals between electricity trading agreements to extend the aid.

If, in a family, several protected users of the same category correspond to the receipt of a service within the scope of each of their electricity trade agreements, the service shall be received by one protected user randomly selected by the Protected User Information System until such time as those protected users agree and the service provider or Construction State Control Office shall indicate in writing one electricity trading contract service for receipt.

Principles for determining multi-child family status

The status of a multi-child family shall be determined each month. The Office of Citizenship and Migration Affairs shall provide information regarding multi-child families, where parents or co-spouses have at least 3 minor children, or according to data provided by the Ministry of Education and Science have children, ages 18 (inclusive) to 24 (not including) years, who continue to be educated in Latvia.
If the child remains 18 years and the training is not continued in one of the educational institutions in Latvia (does not acquire general, vocational or higher education) or the student is on academic leave, the reduction in the payment of the multi-child family will no longer be applied with the following month.

If a pupil or student has commenced training, data on the educatee will be transferred to the Office of Citizenship and Migration Affairs during the summer months between different classes and study courses. After completion of school training and prior to joining a further educational institution, data on the educatee shall no longer be provided.

If a child under the age of 24 (not including) gains education abroad and therefore no reduction in the payment of a multi-child family is applied, the status of the multi-child family for the granting of the protected user may be confirmed by Latvian Honor Families a certificate. One of the parents must submit to the Construction State Control Office

• with reliable  electronic signature signed application when sending to  e-address;
• on-site;
• or sending by post;

by stating his:

• given name, surname;
• the personal identity number;

• and by adding a copy of the Latvian Honor Family Certificate.

If a parent is denied a child care right, such a child shall not be identified in the family.

Principles for the identification of disadvantaged or deprived households (persons)

The status of a low-income or poor household (person) shall be determined on the basis of a decision taken by the social service of the local government. The data information system of the protected user shall receive monthly data from the local government system for persons with the corresponding status in force in the previous month. The aid shall apply to the electricity trading contract and the corresponding electricity trader, the data of which shall be provided with the assisted person. The introduction of electricity trade agreements and data of traders and their relevance shall be ensured by employees of the social service of the local government on the basis of information provided by the person.

A low-income household (person) must refer to the local government and indicate the number of the electricity trade contract to which the reduction of the payment applies. If the local government does not have this information or is out of date, it must be renewed in order to be able to apply the reduction of the payment to the required electricity trading contract. In the event of a change in the electricity trade contract, this information must be provided immediately to the social service of the local government, so that the changes can be extended to the nearest month of aid.

Principles for establishing the status of persons with Group I disabilities

The State Commission of Health and Health Examiner Doctors shall provide data regarding persons who have been assigned Group I disability in the previous month. Aid for the settlement of electricity may be granted to the person who has the disability status of Group I or to the trustee of the person. If a person with the disability status of Group I has a contract for an electricity service or the person has applied for as a sub-user to a contract concluded by another person, the support of the protected user will be granted primarily to the person, not to his or her trustee.

Principles for determining the status of a related person for a child with disabilities

If there is a disabled child in a family, data regarding the child shall be provided by the State Commission of Health and Health Examiner Doctors, while the Office of Citizenship and Migration Affairs shall provide data regarding the parents, foster parents or guardians of the child from the Register of Natural Persons.

Persons of the same support category of the same family or household shall apply equally for the aid. The aid shall be granted to one of the parents, adoptive parents or guardians of the child, primarily the person who:

• entered into a contract for an electricity service; or

• applied for as a sub-user for a contract concluded by another person.

The protected user has the possibility to verify his or her status and the amount of the payment reduction in the electricity bill due:

• using e-service "Define Protected User Status";

• write an application, sign with secure signatures  electronic signature and send to SCCB   e-address or to pasts@bvkb.gov.lv.

Waiting and birth of a child

Studies in Latvia and abroad

Invalidity certificate and benefit